New Rights for Pre-payment Meter Users 

10 September 2025

Repowering London have produced some useful information for people using pre-payment meters. Know your rights and get support if you are struggling to pay your energy bills. Also, find out about the Priority Services register, which provides extra support for households from energy suppliers, and Thames Water. Read the main points above and find some useful links here:

Citizen's Advice can help if you're worried about energy debt or being moved to prepayment without your consent here. Prefer to Talk? Call 0808 223 1133

Citizens Advice can also help if you are already on prepayment here

UK Power Networks (UKPN) can register you with your electricity, gas and water companies, so you access extra support all in one place here